Evaluation of service quality of Nigerian airline using servqual model.
نویسندگان
چکیده
منابع مشابه
Measuring Service Quality of Islamic Azad University of Mazandaran using SERVQUAL Model
The purpose of the study is to evaluate the service quality of Islamic Azad University of Mazandaran. The study was a descriptive survey. The statistical population consists of all Islamic Azad University students of Mazandaran and 373 students were chosen through stratified random sampling method as the sample of the study. The data were collected using the SERVQUAL standardized questionnaire....
متن کاملQuality Of Postpartum Care From The Viewpoint Of Service Recipients Of Comprehensive Health Center Using The SERVQUAL Model
Introduction: Postpartum service as one of the most important health care is a very important factor in preventing unwanted maternal outcomes. This course is an ideal time to intervene and support mothers in order to improve their health. Today, the most important way to increase the quality of care is to check the quality of the quality, and the clients are an integral part of the assessment o...
متن کاملThe measurement of service quality by using SERVQUAL and quality gap model
The aim of this paper is to determine the status of service quality based on gap model in the insurance industry. The research method was an applied and Survey –Correlation type. The statistic population includes all managers, employees and customers of Iran's three insurance companies namely Alborz, Iran and Dana. The sample volume of various categories viz. managers, employees and customers a...
متن کاملthe use of appropriate madm model for ranking the vendors of mci equipments using fuzzy approach
abstract nowadays, the science of decision making has been paid to more attention due to the complexity of the problems of suppliers selection. as known, one of the efficient tools in economic and human resources development is the extension of communication networks in developing countries. so, the proper selection of suppliers of tc equipments is of concern very much. in this study, a ...
15 صفحه اولhazard evaluation of gas condensate stabilization and dehydration unit of parsian gas refinery using hazop procedures
شناسایی مخاطرات در واحد 400 پالایشگاه گاز پارسیان. در این پروزه با بکارگیری از تکنیک hazop به شناسا یی مخاطرات ، انحرافات ممکن و در صورت لزوم ارایه راهکارهای مناسب جهت افزایش ایمنی فرا یند پرداخته میگردد. شرایط عملیاتی مخاطره آمیز نظیر فشار و دمای بالا و وجود ترکیبات مختلف سمی و قابل انفجار در واحدهای پالایش گاز، ضرورت توجه به موارد ایمنی در این چنین واحدهایی را مشخص می سازد. مطالعه hazop یک ر...
ذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
ژورنال
عنوان ژورنال: Journal of Hospitality Management and Tourism
سال: 2012
ISSN: 2141-6575
DOI: 10.5897/jhmt12.019